Contact Scanix support

We have a few different channels depending on what you need.

Support tickets (technical help with the product)

For anything about the desktop app, your account, your license, or how to use a feature: open a support ticket from your account.

1. Sign in and go to /account/support.
2. Click New ticket.
3. Pick the Support category and describe your issue.

We respond within 24 hours on a Standard plan, 4 hours on Pro, and per-contract on Enterprise. Detailed walkthrough: Create a support ticket.

Sales (pricing, plans, custom agreements)

For questions about pricing, Enterprise quotes, custom contracts, or volume licensing: use the Contact form or open a ticket with the Sales category at /account/support/new.

Billing (invoices, refunds, payment issues)

For invoice corrections, refund requests, payment failures, or tax/VAT questions: open a ticket with the Billing category at /account/support/new.

For self-service tasks (download an invoice, update a card, change billing address), see Find your invoices and Update your payment method — you don't need to contact us.

Legal (privacy, compliance, data requests)

For GDPR data access requests, contract reviews, DPAs, security questionnaires: open a ticket with the Legal category at /account/support/new, or email legal@scanix.co directly.

Security disclosures

If you've found a security vulnerability, please don't post it publicly. Email security@scanix.co with details. We acknowledge within 48 hours and aim to fix high-severity issues within 7 days. We don't run a paid bug bounty in v1, but we publicly credit responsible disclosures with your permission.

I don't have an account yet

If you can't sign in (e.g. account is locked, you forgot which email you used), use the Contact form. We'll get back to you within a business day.

Response times

Times are measured business hours unless your plan specifies otherwise.

Related

• Create a support ticket
• Track or reply to your ticket