Transfer a device
Move a license activation from one machine to another without contacting support.
If your license has spare device slots you can simply activate the new machine — no transfer needed. Transfers only matter when you're at the cap and want to free a slot.
Self-service transfer
- Open Licenses on scanix.co.
- Find the license and click into it.
- Under Activated devices, hit Deactivate next to the device you no longer use. The slot frees up immediately.
- On the new machine, run Scanix and activate as normal.
When self-service doesn't work
- The old device is lost or stolen and can't sign you out cleanly — that's fine, the deactivation above is server-side.
- Your license is
revoked— file a ticket from Support. Operators can investigate. - You see "device cap reached" even though you've deactivated — try again in 60 seconds (the desktop client polls our service on a short cadence).
What gets cleared
Deactivating a device removes the device from our records and invalidates its short-lived token. The desktop app will show a "license required" prompt on its next activation check.