Scanix Docs

Update your payment method

Change the card or payment method on your Scanix subscription.

You can change which card pays for your subscription, add a backup card, or update card details when one expires — all from the Stripe Billing Portal.

Open the billing portal

  1. Sign in and go to /account/billing.
  2. Click Manage subscription (or View invoices).
  3. The Stripe Billing Portal opens.

Add a new payment method

  1. In the portal, find the Payment methods section.
  2. Click Add payment method.
  3. Enter the card details (or pick another method like Apple Pay, Google Pay, or a regional bank if your country supports it).
  4. Click Add.

The new method is saved but not yet the default. Set it as default in the next step.

Set the default payment method

  1. In Payment methods, find the card you want to use.
  2. Click the menu next to it → Make default.

Your next subscription renewal will charge this card.

Remove an old card

  1. In Payment methods, find the card you want to remove.
  2. Click the menu → Delete.

You can't delete the default card unless you have another card set as default first.

Card about to expire

Stripe automatically emails you about a month before any saved card expires. If you have a backup card on file, Stripe tries it when the primary fails. If you don't, the renewal fails and your subscription enters a grace period — see Troubleshooting below.

Use Apple Pay, Google Pay, or a regional method

The same Add payment method flow shows whichever options Stripe supports for your country. If you don't see Apple Pay or Google Pay, your browser or device doesn't support them in this context — try a different browser, or use a card directly.

Troubleshooting

"My renewal failed." Stripe retries the charge a few times over about a week. You'll get email notifications each time. To fix immediately, add a working payment method (steps above) and Stripe will retry on the new method. If a week passes with no successful charge, your subscription is paused — re-add a payment method and contact support to reactivate.

"My card was declined for a successful purchase yesterday." Could be a temporary block from your bank (especially with international purchases). Contact your bank, or try a different card. Stripe shows the decline reason in the portal — sometimes it tells you exactly what to fix.

"Can I split payments across cards?" Not in v1. The default payment method handles all charges.

Update your payment method — Scanix Docs · Scanix